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Examples of Current Marketing, Business, Technical Articles continued
- Article Dates:
- 2026
- All Months
Displaying Matches 1 thru 20 of 36 Found. NEXTLAST
Upholstery fabrics are quite different from carpeting. The differences between the types of fibers, constructions, and dyes are often discussed, but Upholstery Fabrics have different soiling and staining problems also!...
The majority of the most expensive claims that I have been asked to be involved with have not been caused by new or inexperienced cleaners, but instead by seasoned veterans who fell into bad habits! While it surely would seem to be simpler to use your carpet cleaning products on upholstery, here are three very good reasons that will help you to understand why that is not a good practice:...
. . . . this is an appalling problem that continues to afflict our industry because of a poor understanding of the very basics of properly cleaning natural fibers by many of today's cleaning technicians, as well as the tendency for consumers to allow their furniture to become excessively soiled before calling a cleaning professional to care for them!...
Wool was once the leading choice for all carpet and rugs, but the synthetic fiber revolution in the late 1950’s vastly diminished wool’s presence in the marketplace! Because of the incredibly low cost of manufacturing nylon, PET (polyester), PPT (Triexta), and olefin; as well as affordable maintenance costs, these synthetics have dominated the floor covering market for over 40 years....
If you've ever paid a claim for a piece of upholstery that bled, faded, shrunk, ripped, or had nap distortion that couldn't be repaired, it likely had rayon/viscose fibers in its construction!
Following are four (4) issues you must be aware of before cleaning any textile that uses rayon/viscose in its construction - Plus suggestions regarding cleaning them....
Water causes extensive damage to homes and other buildings as well as the contents most frequently during the winter in the northern parts of the U.S.
While structural damage and mold are the greatest concerns for many property owners, damage to fine fabrics is also quite common as well. If you are asked to clean or restore furniture that has been exposed to such water damage, be aware of the following challenges that you face:...
A cleaner recently contacted me regarding a cotton fabric that had browned. Our primary discussion was about a cure for the problem, however I also talked to him about how the problem occurred in the first place. - - - Following is what initially occurred, along with five ways you can stay out of trouble when asked to clean such heavily soiled cotton fabrics....
One of the most common reasons that a consumer will call a fine fabric specialist for upholstery cleaning services is because of the presence of a spot. The call might come in for "cleaning", but "BEWARE", the reason that the customer is compelled to make the call is often an unsightly spot, (or spots)....
Pets, who are now beloved and treasured family members, will at times become sick and may urinate or vomit on furniture. When this happens, the nature of the problem and the solution is similar, but not identical, to what you must do with basic urine contamination. However, it is very important that you be aware of these variables....
When a cleaner is called to treat a pet related urine odor, what they frequently detect isn't urine at all, but instead an odor that cleaners refer to as doggie odor.
NOTE:
It is not uncommon for cleaners to amplify these odors during the professional cleaning process to the extent that it actually becomes a post cleaning complaint and re-service!...
You've likely met your share of customers who said things like this that didn't make sense to you, but while this title quotation was never actually spoken in exactly these words, it is exactly how a customer really felt, and exactly why a cleaner like yourself paid an expensive damage claim!...
Don't be surprised if you get a call from a customer who wants urine odor treatment, but also claims to have chemical sensitivity issues and can't tolerate chemical smells-. - - - With the reminder that the recent pandemic and overuse of disinfectants has created a strong sense of chemical fear in our society, you have the opportunity to use Customer - Focused Marketing- approaches that will have you seen as a both caring and professional service company...
Message From Jim Pemberton & Staff On this 4th of July, Jim would like to wish you all a happy & safe Independence Day Holiday....
While most information shared in our industry about protector has been about carpet, it is very important to note that upholstery fabrics and area rugs are far more likely than carpet to be permanently stained by spills. Its therefore arguably more important to apply protector to upholstery than it is to carpet....
Whether your customers are enjoying a visit from friends or family, or working from home, it's not uncommon for them to drink (and possibly spill) hot beverages such as tea or coffee on their upholstered furniture. Such spills can create four distinct challenges that fine fabric cleaning specialist could overlook......
Regardless of the cause of a discoloration that creates concern with your customer, your best course of action is to respond immediately to complaints about your work, and look at the problem without delay....
One of the most difficult stains to remove from delicate textiles is wine. Wine, as well as other substances such as coffee and tea, can create stubborn stains that can be very challenging . . . So, Simply Put - - Absolutely Don't Over Promise! - - There is nothing a customer resents more than a company not delivering what was discussed, agreed upon, and expected. However, like it or not, most of the time it's our salespersons, technicians, (or owner - managers) who are setting the customer expectations too high, not the customer!...
While many cleaners focus their efforts on preventing browning and color damage when they clean fine fabrics, far too few worry at all about how textured fabrics (chenille, velvet, microfiber, etc) look and feel after cleaning! That oversight costs those cleaners substantially in lost income even worse in lost reputations!...
Two dining room chairs which were brought to me for a careful inspection. Their texture had been damaged because of the wrapping and packing process of the shipper; and a local fine fabric expert was asked to see if he could restore the texture.
You can see the damage where the plastic wrapping pressed down and changed the appearance of the fabric. Notice also the alligator hide- pattern in the fabric: Following are the issues involved:...
This most important stain removal step has absolutely nothing to do with chemistry or application techniques!
If you'd like to learn how to use this stain removal technique, (including how to inspect, qualify, and limit your liability) join me at our "Hands On" Fabric Pro Workshop....
