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Focusing on current technical and business trends that have a major effect on 1-10 employee professional cleaning services. IN THIS ISSUE -- RECENT POST AT JIMS CLEAN CHAT BLOG - Four Challenges Faced by Fine Fabric Restoration Specialists, CLEANTIP ALERT! Carpet Cleaning Winter Woes, NEWS YOU CAN USE & EDUCATION ALERT: IICRC Approved UFT Certification Course (IICRC UFT) December 1 & 2, 2011, 8 AM - 5 PM....keep reading

Today, we have more people than ever before able to find out "what to do" in the cleaning industry, but not being able to figure out how to do it properly!
Information or knowledge itself is not the unique asset it once was! Let's face it; information (accurate or faulty) is everywhere today. It's easily accessible and hard to impossible to verify, especially when it comes to the professional cleaning industry!...keep reading

I am quite sure that you are well aware that all customers or prospects aren't equal. Some will call you regularly for your services and some don't. What if you spend all your time, energy, and marketing dollars on the ones who  buy very little?    (Especially in this era of high labor and operating costs! )...keep reading

Focusing on current technical and business trends that have a major effect on 1-10 employee professional cleaning services. IN THIS ISSUE -- THREE CORE MARKETING PRINCIPLES THAT CHANGED MY LIFE, RECENT POST AT JIMS CLEAN CHAT BLOG - Pet Odor Removal: The Right Tools Aren't Always Enough!, NEWS YOU CAN USE - "White Paper" challenges CRI SOA & EDUCATION ALERT: Successful Pet Urine Decontamination, Deodorization, and Stain Removal -- June 25, 2010....keep reading

"She's a great worker. A real multitasker!" Have you ever had a boss, manager, or co-worker say this about you? It sounds like a great compliment but it could be a sign that you've got a real problem! We consider multitasking a virtue in the business world, but we are dead wrong!...keep reading

Focusing on current technical and micro-business trends that may have a major affect on cleaning professionals. IN THIS ISSUE -- A THOUGHT FROM LEE, NEWS YOU CAN USE, EDUCATION ALERT: IICRC S520 Mold Standards Workshop -- March 6, 2009....keep reading

Just in case you aren't really sure about a customers value, here is the formula you need to determine a customers investment value to your business -- CLV = AS x SPC x %M x RI...keep reading

There are many reasons prospects don't want to change the way they're doing business. * They're happy with what they have, * They have too many products in their line already, * They don't see the value in what you're selling. * They've become set in their ways. -- (and that, most of all, is what seems to get in the way of most selling). * You might be worse!...keep reading

Focusing on current technical and business trends that have a major effect on cleaning professionals. IN THIS ISSUE -- WORK TO BE EFFECTIVE FIRST, RECENT POST AT JIMS CLEAN CHAT BLOG -- FAQs - Wicking After Spot Treatment & EDUCATION ALERT: IICRC Approved CRT COLOR REPAIR - November 30 & December 1, 2008, 8 AM - 5 PM....keep reading

Focusing on current technical and business trends that have a major effect on 1-10 employee professional cleaning services. IN THIS ISSUE -- CAN AN "E-COURSE" SOLVE A PROBLEM FOR YOU?, RECENT POST AT JIMS CLEAN CHAT BLOG -- Detergents - (powdered and liquid) Pro & Con & EDUCATION ALERT: Carpet Repair and Re-Installation Course - August 25 - 26, 2011...keep reading

Focusing on current technical and business trends that have a major effect on cleaning professionals. IN THIS ISSUE -- WHERE DO YOU WANT TO BE IN FIVE YEARS?, RECENT POST AT JIMS CLEAN CHAT BLOG -- FAQs - Get Self Tanner Out of Nylon Carpet, NEWS YOU CAN USE - What's really in Glade, Windex and Pledge? & EDUCATION ALERT: IICRC Approved CCT Certification Course -- January 13-15, 2010, 8 AM - 5 PM....keep reading

THIS OLD DOG JUST LEARNED A FEW NEW TRICKS!
I will have to confess that I have always been influenced by an understanding that marble, concrete & wood refinishing (using actual sanding, grinding and honing techniques) were very complex and financially risky....keep reading

Focusing on current technical and business trends that have a major effect on 1-10 employee professional cleaning services. IN THIS ISSUE -- WHAT ADVERTISING WORKS TODAY?, RECENT POST AT JIMS CLEAN CHAT BLOG - The Challenges of Removing Water Stains, NEWS YOU CAN USE, EDUCATION ALERT: FINE FABRIC CARE WORKSHOP - October 7, 2011, 8am - 5pm & RUG CHICK COMING TO PEMBERTONS IN PA....keep reading

A Heartfelt Message From Jim Pemberton . . . . . . You, as one of our customers, readers & friends make up 90% of our business activity. I treasure our special relationship with each of you more than I could ever show, and I want you to know that I am very thankful for your continuing relationship....keep reading

Holiday gatherings always increase the likelihood of spills in the home. At these times its vitally important to remember that fine fabric upholstery cannot be treated like carpet or clothing, and that more damage is caused by attempts to remove spots than the spots themselves. Here are a few tips to share with your customers (and to remember yourself!)...keep reading

Did you know that you can do marketing like the pros without breaking the bank? You don't need a big marketing budget to have a big impact. Here are 18 low-cost or free marketing ideas you can start using today:...keep reading

Are you aware what percentage of communication is nonverbal? There have been a number of studies on the complex topic of nonverbal communication with varying results. However, most experts agree that 70 to 93 percent of all communication is nonverbal. Understanding this fact will help you in learning how you can show respect as well as your expertise to customers, prospects and others without ever opening your mouth....keep reading

Focusing on current technical and business trends that have a major effect on 1-10 employee professional cleaning services. IN THIS ISSUE -- GREEN CLEANING REPORT, RECENT POST AT JIMS CLEAN CHAT BLOG - Triexta Update, NEWS YOU WON'T BELIEVE & EDUCATION ALERT: IICRC Approved CCT Certification Course -- November 11 - 12, 2010, 8 AM - 5 PM....keep reading

Happy New Years to you and yours, from all of us at Pembertons!...keep reading

Focusing on current technical and micro-business trends that may have a major effect on cleaning professionals. IN THIS ISSUE -- SO, WHY NOT STOP SELLING & START HELPING?, RECENT POST AT JIMS CLEAN CHAT BLOG -- FAQs - Pros and Cons of a Truckmount, CLEANTIP ALERT -- Do What You Love and The Money Will Follow, NEWS YOU CAN USE -- Going, Going, Gone?, EDUCATION ALERT -- IICRC Approved UFT Certification Course, May 6th - 8th, 2009 8 AM - 5 PM....keep reading