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"The Most Important Stain Removal Tip"

by Jim Pemberton - Fabric Pro Specialist


When dealing with stains on fine fabrics,
there are several choices in stain removal products and procedures.  

The most important one has absolutely nothing to do
with chemistry or application techniques
!

This Tip Is "LISTENING"!
   

The Most Important Stain Removal Tip
Here is a real-life story where a cleaner, who is both skilled and perceptive, made "the right move" when dealing with a serious staining issue, and where he also learned from a previous experience.

In this picture, you will note that the fabric (cotton) has extensive staining from wine.  You will also see some areas that are bleached pure white.   The bleached areas are the result of a prior spotting attempt by this same cleaner on a previous spill.  At that time, he used a highly concentrated peroxide based stain remover, which bleached out the fabric as the stain came out, but left no further damage.

While, (fortunately for him) the customer accepted that outcome, he did not want to have the same thing happen again when it came to removing the new stain.

    Here is what the cleaner did:

    1. Pre-qualification and Communication:
He talked to the customer about the issue, and established that she would rather have "a little staining left" than have the fabric bleached pure white.

    2. Cleaning: 
Wine tends to release from natural fibers when cleaned with acid based detergents, so he did that first. More than half of the staining came out simply by cleaning alone.

    3. Tannin stain treatment: 
Next he decided to use a tannin spotter used for coffee, tea, and other organic stains, such as wine. This removed half again as much of the wine, but the stain was still evident. He then cleaned the area to remove the tannin spotting agent.

    4. Mild peroxide application:
This rarely over whitens or weakens fabric, so he applied the milder peroxide, allowed it to work overnight, and then applied it once again the next day.

    The Result:

The Most Important Stain Removal Tip
As you can see, there is still a faint pink discoloration. You can also see the previous stain removal attempt that bleached the fabric white. The customer was thrilled at the result, as the pink haze was barely noticeable, and the final result so much better than the original stain.

    The Lesson Learned: 
The cleaner's (and his customer's) only regret was that he didn't try this procedure on the previous stain. Had he showed the same patience, and most importantly, had he talked more to the customer about what she felt would be an acceptable outcome, she would have had a better looking piece of upholstery. (Also, had she been a less understanding customer, his previous efforts could have resulted in a claim.)

If you'd like to learn how to use this stain removal technique (including how to inspect, qualify, and limit your liability) join me at our next "Hands On" Fabric Pro Workshop.

For more details click on this link //www.ecleanadvisor.com/public/1015.cfm 

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Coming Soon . . .
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Jim Pemberton's
Fabric Pro Upholstery Specialist Workshop

"Specialist" Course With Extensive "Hands On" Training
Class size is very limited for personal attention purposes, so register today.

New Date Announced!
August 14 - 15, 2026
Attleboro, MA

New Class Coming to Florida later this year! 

How Can You Benefit From This?
Click here for complete class details

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Click Here to Register for a class

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