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home | Carpet Care
 

CARPETS & AREA RUGS: The Backbone Of Residential Cleaning Services!!
Lee Pemberton

Today's consumers are making substantial investments in floor coverings. Their homes are larger; the consumer is more difficult to please (and busier), with little or no time available for proper maintenance of their investment. And, while it's true that the consumer is better educated, plus more demanding & tougher overall, the business opportunity for serious cleaning professionals has never been brighter!!

BELIEVE IT OR NOT! GROOM Handi-Brush is the Only Upholstery Brush You Need!
Jim Pemberton
Upholstery fabrics have undergone dramatic changes in fiber, texture, and weave in the last few years. Microfiber has become one of the main fabrics of choice. You can hardly find Haitian cotton anymore. Velvets are rare, too. The Handi-Brush from Groom Industries now becomes the perfect upholstery grooming and agitation brush for almost every application. . . . keep reading
CLEANERS AND RESTORATORS LEARN CRITICAL SKILLS
Jim Pemberton
Nineteen cleaners and restorers gathered to learn the fundamentals of carpet repair and reinstallation at Pembertons last month. Were these people expanding into carpet sales and installation? No. Instead they were learning the skills that should be mastered by EVERY carpet cleaner and water restorer so that they can best serve their customer. . . . keep reading
TRAINING TECHNICIANS TO PLEASE YOUR CUSTOMERS
Lee Pemberton
TRAINING TECHNICIANS TO PLEASE YOUR CUSTOMERS Educating your consumer is an approach that is a must in this "Grumpy Consumer" era. If you as owner/manager can grasp the concept, sell it to your employees through constant training . . . . . . . keep reading
POWER PRECONDITIONING
Jim Pemberton
Throughout the 1970's, carpet cleaners found ways to combine the use of rotary scrubbing equipment to precondition carpet, then followed up with portable hot water extraction machines to rinse and remove the shampoo residues.
This method, while still used by some, became rapidly unpopular for several reasons . . .
keep reading
Ice Melters & Carpet Problems (revised 2007)
Jim Pemberton
This is the time of year in the northern regions that cleaners begin to search for information on dealing with damage caused to carpets from use or overuse of ice melters such as rock salt or calcium chloride that is tracked in during the winter. . . . keep reading
Effective Pre-conditioners -- part #1 of 3
Jim Pemberton
Pre-conditioning agents (traffic lane cleaners, presprays, etc.) are the single most important products that you use. . . . keep reading
Save Time! Clean The "Uncleanable" Fabrics! Use Oxygen Bleach Additives
Jim Pemberton
Both atmospheric pollutants and aged, oxidized stains and soils will dull the colors of both natural and synthetic fiber fabrics, as well as leave an overall brownish discoloration . . . keep reading
Better Customer Service Through Speed Drying
Jim Pemberton
One of the most frequent questions you'll ever be asked by prospective customers about your cleaning process will be: "How long will it (my carpet/upholstery) take to dry?" . . . keep reading
Yellow Alert!!
Jim Pemberton
NOTE: This problem may take repeat applications to correct, and is not always correctable! Be certain to inspect carpet carefully before you clean to determine if yellowing is possible. Pre-qualify accordingly. . . . keep reading
Slow Drying of Carpet May Be Caused By Your Equipment!
Jim Bane
No matter how powerful the vacuum is on your equipment, there are at least five ways that you can either lose vacuum or restrict airflow and cause carpets to take days, instead of hours, to dry! . . . keep reading
Adhesives On Carpet Are a Sticky Subject!
Jim Pemberton
One such example is the use of "duct tape" to hold walk off mats in place, or to prevent trip hazards from power cords. This practice solves a short-term problem, but the nature of many of these adhesives is such that there remains a sticky residue that rapidly attracts soil, and may be extremely difficult for you to remove! . . . keep reading
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