| Residential Customer Retention Poll |
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| 1. What percentage of your Residential customers give you referrals? * |
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| 2. How many people does your average customer refer to you? * |
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| 3. What percentage of these referrals actually become customers? * |
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| 4. How many of your existing customers do you keep each year? * |
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| 5. What is your "average" sale in dollars? * |
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| 6. How many times a year does your average customer buy? * |
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| 7. Your comments or questions are helpful. |
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