Focusing on current technical and business trends that have a major effect on 1-10 employee professional cleaning services

Information compiled by Lee & Jim Pemberton
e-mail to: lee@pembertons.com
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IN THIS ISSUE --

1. Wine Stain Removal Follow up (or "Part II")
   by Jim Pemberton - the Fine FabriCare Guy
2. Jute Rugs. What You Need To Know.
   by Lisa Wagner - the "Rug Chick"
3. Attitude or Knowledge?
   by Lee Pemberton - the Educational Marketing Guy
4. Resource Corner
   • Links & downloads

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Wine Stain Removal Follow up (or "Part II")
by Jim Pemberton

I just got an email back last night from the cleaner who asked
about removing a wine stain from a cotton cushion last week.
I shared my recommendations in last weeks Clean Tip, and
felt it important to share the outcome here.

This is what he sent:

"Thank you for the help. I am sending you some before
and after photos.

(The point of this review is to share not just what steps
worked, but the attitude that allows a cleaner to get such
results by following these steps in the way that he
did: Jim Pemberton)

For complete article, please visit...
http://www.ecleanadvisor.com/public/926.cfm
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Jute Rugs. What You Need To Know.
by Lisa Wagner - the "Rug Chick"

I'm sure you've seen them. Rugs with a backing that looks like
burlap, or rugs that have those thick beige fibers on the face
or in the middle of the rug when you bend it open.

Jute is quick to grow, cheap to make, and is in a LARGE
number of rugs today.

And they can cause LARGE problems if you do not know
it's in there.

For complete article, please visit...
http://www.ecleanadvisor.com/public/928.cfm
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Attitude or Knowledge?
by Lee Pemberton - the Educational Marketing Guy

What type of employee should you be looking for? One with
a great attitude or one with loads of skills based knowledge.

FACT!
Your brochures, web sites, and advertising may get you a
customer the first time, but it is your people assets that will bring
that customer back.

PROBLEM!
Here is your dilemma, since you run a customer-service based
business, what can you do to improve your customer retention?

SOLUTION!
Hire for attitude. Train for knowledge.

For complete article, please visit...
http://www.ecleanadvisor.com/public/927.cfm
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RESOURCE CORNER
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CLEAN TIP Links & Downloads
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We have shifted the "Links & Downloads" list
to the eCleanAdvisor.com for your reference
& research convenience. Each week we will
update the list.

For complete list of links & downloads, please visit...
http://www.ecleanadvisor.com/public/department81.cfm

Jute Rugs. What You Need To Know
by Lisa Wagner - the "Rug Chick"
http://www.rugchick.com/2012/04/jute-rugs-what-you-need-to-know/
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That's it for this week!

Lee Pemberton
"The Educational Marketing Guy"
http://www.ecleanadvisor.com
http://www.pembertons.com
http://www.leepemberton.com
http://www.customerkeeper.com

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Missed a CLEAN TIP?
Find them all at http://www.ecleanadvisor.com/public/department22.cfm
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Copyright (04/13/2012) L Pemberton
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