This two day class provides you with a comprehensive understanding of carpet cleaning and customer service. IICRC CCT Certification is available upon passing the examination. This course also earns two Continuing Education Credits with the IICRC if you are already IICRC certified.

• The most commonly encountered carpet fibers & their characteristics:
  • Natural: cotton, silk, sisal, wool
  • Synthetic: acrylic, nylon, olefin, polyester, rayon
• The carpet manufacturing process & learning how each step effects clean ability:
  • Fiber selection
  • Fiber production: natural, synthetic continuous filament and stubble
  • Yarn manufacturing: spinning, twisting, heat setting
  • Construction: tufted, woven, fusion bonded
  • Dyeing
  • Finishing  Fundamentals of cleaning related to every cleaning job:
  • Dry soil removal: vacuums and vacuuming
  • Soil suspension: chemical action, heat agitation, time
• Cleaning methods:
• Hot water extraction
• Absorbent pad (bonnet) cleaning
  • Absorbent compound
  • Rotary and dry-foam shampoo
  • Encapsulation low-moisture cleaning
• Corrective and restorative deep cleaning: 
  • Equipment
  • Procedures
  • Indoor environmental quality
• Operational Efficiency: 
  • Van accessories
  • Portable heaters
  • Injection sprayers
  • Electric sprayers
  • Battery sprayers
  • Pump-up sprayers
  • Cleaning wands
  • Wand technique
  • Power wands
• Fundamentals of cleaning chemistry: 
  • The pH scale
  • Spotting
  • Effects on carpet fiber
  • Soaps and detergents
  • Hard water effects on cleaning
  • Specific solution selection: pre-sprays, rising/extractions, encapsulation, bonnet, rotary or dry foam and boosters
• Carpet Spotting: 
  • Contents of spotting kits
  • Spot and stain removal chemical selection
  • Unknown spots
  • Application and procedures
  • Reducing bleaches
  • Oxidizing bleaches
  • Stain removal kits
  • Specific spot and stain removal procedures
• Safety and job considerations: 
  • MSDS
  • Hazard communication
  • Chemical safety
  • Equipment safety
  • Hose handling
  • Customer service considerations
  • Waste water handling
• Carpet problems: 
  • Defects
  • Characteristics
  • Installation
  • Cleaning related problems: shrinkage, streaking, accelerated re-soiling, fungi growth, browning, bleeding, furniture stains
  • Inspection
  • Prevention
  • Customer education
  • Correction
• Specialty areas: 
  • Deodorization
  • Carpet and fabric protection
  • Cleaning stain resistant warranted carpets

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