Introduction

Overview & Purpose of Course
Your market . . .

Fact: 70% of all households own cats or dogs or both!
          15% own a cat or cats only
          19% own both
          36% own a dog or dogs only

The consumers attitude . . .

• How important is the family pet?
• Imagine if Junior took a “whiz” in the corner. Would they call that an accident?

• The client's budget, level of tolerance, time available to complete the job and of course the severity of the stain will all affect the course you decide upon.
• Sometimes, replacement of the carpet is more practical, but learn how to be gentle.
• Carpet is not manufactured with the intention that it should be used as a toilet.
• Urine contamination is abuse of the carpet, but learn when & how to say that.

• Primary Problem In Pet Urine Odor Deodorization Often Lies In Unreasonable Customer Expectations
  • They figure that carpet cleaning will eliminate their odor problems

Learn the things a competent cleaning firm should know:

• Factors to consider in urine contamination treatment
  • Knowing the number and kind of pets present
  • Knowing the replacement value of the carpet is a key item in determining treatment steps
  • Having information about prior deodorization attempts
  • Having information about the medical condition of the pet(s)
  • Knowing the amount of potential liquid that has been added to the carpet and the degree of penetration
• Reconsider your vocabulary
  • “How about the odor will be reduced to a point where it will not be readily noticeable”
• Consider your options
  • Complete odor treatment/ elimination/ removal with severe urine contamination may include a combination, or all, of the following techniques: cleaning, applying a disinfectant or decontamination deodorizer, digesting, sealing, or disposal   

More Things You Will Learn . . .

• The stages of urine
• The composition of urine
• Three Specific Problems You Must Consider In Urine Contamination Treatment
• How To Identify Problem Areas
• The Basic Principles of Odor Removal or Elimination
• Levels of Contamination
• Level of Tolerance

Equipment & Materials

• The Chemicals of Pet Urine Deodorization and Stain Treatment
• The Tools of Pet Odor Deodorization
• Treatment Procedures That May Be Required

Preparation and Set-up

• There is no one “magic bullet”
  • Superficial – Pre-cleaning application
  • Superficial – Post-cleaning application
  • Light
  • Moderate
  • Severe Contamination
• Alternative Treatments
  • If the primary problem is the stain rather than the odor
  • urine contamination in upholstery
  • other sources of urine contamination

Guaranteed Pet Odor Removal? -  It really depends.

• Eliminate the source?
• How can you guarantee it if the animal remains in the structure
• Male animals mark their “territory” with their urine.
• They will always come back to the same spots and areas.