INTRODUCTION

There are basically three ways to approach urine odor removal: surface treatment, sub-surface treatment, and complete restoration. This last method is a more involved procedure than surface or sub-surface treatment, however it is the most thorough service you can provide for urine odor removal. Complete restoration may be impractical if the pet(s) will remain in the home since they could quickly re-contaminate the area.

Quick Guide

PROCEDURE Determine customer's L.O.T. Locate areas that need attention. Pull back carpet. Discard contaminated pad. Treat and seal sub floor, baseboards, walls and other structural items that can be salvaged. Apply a heavy spray of Urine Neutralizing Treatment to both sides of the carpet. Allow 30 minutes dwell time. Saturate both sides of carpet with Bio-Modifier. Allow dwell time. Clean carpet. Prespray with Zone Perfect and Hydrocide. Extract with End Zone. Install new cushion and re-install carpet. PRODUCTS NEEDED Urine Neutralizing Treatment Zone Perfect Hydrocide End Zone Stain Zone

PROCEDURE

STEP 1:
Determine the customers L.O.T. (Level Of Tolerance). If cost is an issue, or they are unwilling to prevent the problem from happening again (like eliminating the pet), then you may suggest performing a surface treatment.

STEP 2:
Locate the area needing treatment. You can find urine using the nose, a moisture detector, or by finding stains on the backing by lifting up a corner of the carpet. The preferred method is using a High Intensity Ultraviolet Light that will cause the urine to fluoresce.

STEP 3:
Begin by disengaging the carpet from the tack strip and turning it back to uncover the affected areas. Discard any contaminated padding. Examine all surfaces closely for contamination such as the sub floor, tack strip, base boards and walls. These areas may be treated and sealed, painted, or in the worst cases, may need to be replaced.

STEP 4:
Apply a heavy spray of Urine Neutralizing Treatment to both sides of the carpet and allow approximately 30 minutes of dwell time. This product will be very effective at liquefying the urine salts and preparing the carpet for cleaning and for an enzyme treatment.

STEP 5:
Apply a heavy saturation spray of Bio-Modifier to both sides of the carpet. The variety of enzymes will go to work digesting the causes of the odors, removing their source.

You may loosely roll up the carpet to slow the drying process and create a wicking action. This will keep moisture in the carpet for a longer time which makes the enzymes more effective. Depending on the severity of the contamination it may require from 2 to 48 hours to be completely effective. The carpet must remain damp during this period of time.

STEP 6:
Clean the carpet as normal. Prespray with Zone Perfect and Hydrocide then extract with End Zone. The moderate pH of these products will not alter the action of the enzymes.

STEP 7:
Repeat steps 4-6 if needed. Usually only one application is required.

STEP 8:
Once the structural items (sub floor, tack strip, baseboard, wall) have been addressed, install new padding and reinstall the carpet.

Note: Strong chemicals in the urine can remove color from the carpet. This is especially likely with older stains. Although the appearance may be similar to a yellow stain, color loss can not be corrected by cleaning. Color repair (spot dyeing) or a bonded insert are the alternatives if color loss is not acceptable to the client.

CONCLUSION

The client's budget, level of tolerance, time available to complete the job and of course the severity of the stain will all affect the course you decide upon.

After the carpet has been cleaned, any remaining stain can be removed with Stain Zone. Hydrocide is great for remaining odor.

If you would like a more in-depth discussion of this subject, contact us for the manual "Successfully Dealing with Urine Contamination." We'll e-mail you a copy at no charge.