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This website is dedicated to assisting 1-10 Employee Carpet Cleaning and Restoration Service Businesses to be more productive and profitable while providing the highest level of customer service.
You will find the latest in information, services, and training as well as thoughts and opinions from Lee & Jim Pemberton about trends and topics of interest to the cleaning and restoration business community.
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Pembertons CLEAN TIP Vol 12 - Issue #04 - 2012
Lee Pemberton
Focusing on current technical and business trends that have a major effect on 1-10 employee professional cleaning services. IN THIS ISSUE -- The "Textile Pro's" -- When Dark Colored Fabrics "Water Mark" by Jim Pemberton & Rug Shop Set-up by Lisa Wagner, Restoration BootCamp - Beware bathroom sink drains!, CleanTip Alert - How to Write a Thank-You Note That Matters & Resource Corner - Links & downloads & Education Alert. . . . keep reading
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When Dark Colored Fabrics "Water Mark"
Jim Pemberton
Most articles about water marks ("water stains" "rings") discuss how sizing that is dissolved by spills or spotting creates stains in the form of a ring that can be challenging to remove. Most water stains of this type encountered by cleaners are seen on white and light colored fabric. . . . keep reading
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Urine Treatment on Fine Fabrics: What Defines Success?
Jim Pemberton
I had an exchange of emails and phone calls with a fine fabric specialist from California last week regarding urine damage on a high end natural fiber chenille fabric. The way that he handled it was so instructive that I would like to share it step by step with you. . . . keep reading
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How To Test Rug Dye Stability
Lisa Wagner
This is an excellent training video by Lisa Wagner, "the Rug Chick" that was published in the Cleanfax Online. Video: How to test rug dye stability. . . . keep reading
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Pembertons CLEAN TIP Vol 12 - Issue #02 - 2012
Lee Pemberton
Focusing on current technical and business trends that have a major effect on 1-10 employee professional cleaning services. IN THIS ISSUE -- The "Textile Pro's" -- Not All Upholstery Is Worth Cleaning! by Jim Pemberton & Cheap Synthetic Rugs? - what you need to know...by Lisa Wagner, Restoration BootCamp - Restorers Face Mega Risks in 2012!, Resource Corner & Links & Downloads -- CleanTip Alert & Education Alert. . . . keep reading
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Cheap Synthetic Rugs? - what you need to know. . .
Lisa Wagner
You ever have a customer tell you that the price to clean the rug is more than they paid for it? I have. Many times. Especially if they have a polypropylene rug! The rugs may have been cheap to buy, but that does not make the labor and solutions required to wash them any cheaper . . . keep reading
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Pembertons CLEAN TIP Vol 12 - Issue #01 - 2012
Lee Pemberton
Focusing on current technical and business trends that have a major effect on 1-10 employee professional cleaning services. IN THIS ISSUE -- The "Textile Pro's": Four Expensive Mistakes with Upholstery Fabric Protector by Jim Pemberton & Rugs To Run From => Chunky Wool Shag Rugs by Lisa Wagner, Restoration BootCamp - Harmful Fungal Pathogens, Resource Corner - Links & downloads, Education Alert. . . . keep reading
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Rug To Run From => Chunky Wool Shag Rugs
by Lisa Wagner, the
I'm not sure why these rugs were created. Our nickname for these rugs are noodle rugs, because they look like big noodles - They are big chunks of wool strung into a material backing. Sometimes they have latex on the backing, and sometimes they are just loosely strung in, which makes them state that the rug is "woven" when I would not of course ever call these "hand woven" or "hand knotted" rugs. . . . keep reading
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Pembertons CLEAN TIP Vol 11 - Issue #52 - 2011
Lee Pemberton
Focusing on current technical and business trends that have a major effect on 1-10 employee professional cleaning services. IN THIS ISSUE -- The "Textile Pro's", Recent Post at Lee's Blog, Restoration BootCamp - Pillow Superbugs & Resource Corner -- Links & downloads & Education Alert. . . . keep reading
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RUGS TO RUN FROM => TUFTED RUGS FROM INDIA
by Lisa Wagner the
We wash hundreds of rugs a week, so we see "flawed" product relatively quickly because we wash a whole host of natural and synthetic woven and tufted rugs. Without a doubt, there is something seriously wrong with the tufted rugs coming out of India today, and in particular the lines being sold at Pottery Barn. Following are some of the problems we are seeing on a consistent basis from TUFTED rugs from India. . . . keep reading
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Pembertons CLEAN TIP Vol 11 - Issue #51 - 2011
Lee Pemberton
Focusing on current technical and business trends that have a major effect on 1-10 employee professional cleaning services. IN THIS ISSUE -- The "Textile Pro's" - Damage Claims Skyrocketing! & Allergy Problems With Synthetic Fibres, Restoration BootCamp - The Bitter Truth about Marketing!, Resource Corner - Links & downloads & Education Alert. . . . keep reading
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Allergy Problems With Synthetic Fibers!
Lisa Wagner
Hello, I bought an Indian dhurrie and it said on the label handmade 100% wool. I bought it because it was wool since I have had allergy problems with acrylic and some synthetic fibres. However, I am highly allergic to this rug. Thinking it may be dust or moth repellant I had the rug professionally cleaned. I still am allergic to the rug and cannot have it in the room. Can you think of what the problem may be? . . . keep reading
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Pembertons CLEAN TIP Vol 11 - Issue #50 - 2011
Lee Pemberton
Focusing on current technical and business trends that have a major effect on 1-10 employee professional cleaning services. IN THIS ISSUE -- The "Textile Pro's" - Upholstery Spot Removal Warnings by Jim Pemberton & Tips For The Nervous Rug Shopper by Lisa Wagner, RESTORATION BOOTCAMP - Feb 1st, 2012 & NEW BOOK RECOMMENDATION. . . . keep reading
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Upholstery Spot Removal Warnings
Jim Pemberton
Holiday gatherings always increase the likelihood of spills in the home. At these times its vitally important to remember that fine fabric upholstery cannot be treated like carpet or clothing, and that more damage is caused by attempts to remove spots than the spots themselves. Here are a few tips to share with your customers (and to remember yourself!) . . . keep reading
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Tips For The Nervous Rug Shopper
Lisa Wagner
If you are cleaning rugs then you probably have clients who ask you what kinds of rugs they should buy. I get asked that question on a weekly basis... usually after they've discovered that they've bought a rug that was not what they were "promised" it was. I'm amazed at the large amount of inferior rugs hitting the market right now, and a lot of consumers, even when the rugs are not super expensive... are still getting ripped off. . . . keep reading
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Welcome To Totally Booked University
Lee Pemberton
Join us here at Pembertons along with Jeff Cross, senior editor of Cleanfax magazine, as he shares strategies that really work in this value packed, one-day seminar. Friday, March 9, 2012 Time: 8 am - 5 pm. This event qualifies for 1 IICRC continuing education credit! . . . keep reading
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Clean Tip Archives
