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This website is dedicated to assisting 1-10 Employee Carpet Cleaning, Commercial Cleaning and Fire & Water Damage Restoration Service Businesses to be more productive and profitable while providing the highest level of customer service.

You will find the latest in information, services, and training as well as thoughts and opinions from Lee & Jim Pemberton about trends and topics of interest to the cleaning and restoration business community.

<b>FEATURED ARTICLES</b>

OSHA Issues New Guidelines for Ebola Decontamination
CM e-News Daily / October 23, 2014
The continuing spike in community-acquired infections such as Ebola, Enterovirus D68, colds, and the flu, means that some of your customers, including building executives and occupants are looking to you to offer solutions to protect them from a growing list of public outbreaks. . . . keep reading
Another Challenge With Microfibers! . . . Color Loss!
Jim Pemberton - the Fine FabriCare Guy
While many cleaners have found that most well made microfiber fabrics made from polyester fibers are nearly "bullet proof", I've also reviewed how laminated microfiber fabrics have been known to be solvent sensitive, as well as delaminate after cleaning. Just recently yet another challenge with microfibers came to my attention, and this time with a very surprising issue: Color Loss! . . . keep reading
    HOW WET CAN YOU GET? Properly Cleaned Upholstery Fabrics     Should Be Dry In About An Hour!
by Jim Pemberton - Fabric Pro Specialist
Most serious upholstery cleaning problems (browning, bleeding, and shrinkage) are caused, completely or in part, by over-wetting of fabrics. Upholstery cleaners who avoid over-wetting during cleaning and make certain that fabrics dry quickly afterward have few, damage claims! . . . keep reading
Increase Your Income with Your Business Blog
Lee Pemberton Frugal Educational Mktr
While a business blog is a great tool for building relationships with customers, it turns out that it is also a great tool to help you to increase your business profitability, both directly through the blog and in more indirect ways. Here are several ways you can do that. . . . keep reading
Blogging Secrets of The Pro's
Lee Pemberton Frugal Educational Mktr
Just because you're a small business doesn't mean you have to blog like one. That's the great thing about the Internet -- it creates a level playing field. Even if you run a business out of your garage, you can blog like a Pro. Here are 10 secrets to blogging just like the "Pro's". . . . keep reading
Can I Clean Upholstery With Carpet Cleaning Products?
by Jim Pemberton - Fabric Pro Specialist
The Nature of Employees (and Owner/Operators).
If you allow your employees (or yourself) to fall into the habit of using carpet cleaning presprays and detergents on fabrics that you may have tested to be safe at times, you leave the door open for using the products at the WRONG time when you are in a hurry, haven't tested, or just aren't thinking that day.
Most of the expensive claims that I've been asked to be involved with have not been caused by new or inexperienced cleaners, but instead by seasoned veterans who fell into bad habits. . . .
keep reading
Business Blogging Mistakes
Lee Pemberton - Frugal Educational Mktg
Business blogging is a great way to connect with your customers, bring additional traffic to your local business site, as well as promote your services to new prospects. All you need to do is write educational, problem solving posts on a regular basis. . . . keep reading
Darned Urine Stains Stains Keep Coming Back!
by Jim Pemberton - Fabric Pro Specialist
With the advent of triexta fibers and the resurgence of polyester into the market place, we currently don't see as many color loss issues with urine, but there is another problem that still exists that cleaners should be aware of:
Urine Stains that Reappear After Cleaning and Treatment! . . .
keep reading
WARNING! Fiber Content Tags Can Cost You $$$!
by Jim Pemberton - Fabric Pro Specialist
I periodically get calls or emails from cleaners after a damage claim has occurred. When I ask questions regarding the results of their pretesting results, its not uncommon for them to give me this response: . . . keep reading
Simplified Fiber ID Test Helps You Do Your Job Better!
Jim Pemberton - the Fine FabriCare Guy
Fiber ID testing is one of those tasks that cleaners acknowledge should be done (at least in class or in the presence of a trainer or mentor), but that they rarely do in practice. There are several reasons why cleaners skip this important test, but one of the most common ones is that it is too complex and/or takes too much time to test for specific fibers! . . . keep reading
How to Take the Blogging Weight off Your Shoulders
Lee Pemberton Frugal Educational Mktr
Owner/operator or not, blogging must be a key part of your marketing strategy; however, it is not for the procrastinator! It takes commitment, time, and regularly scheduled attention. While many of us have most of these prerequisites, time is typically the biggest challenge for the owner/operator. . . . keep reading
How To Stop Fabric Color Loss Claims!
by Jim Pemberton - Fabric Pro Specialist
The cleaner was contacted to remove a small coffee spill from a dark gray fabric. The spotting agent was applied carefully with "q-tip" swabs and blotted with water afterward. Unfortunately, the color of the fabric came out with the coffee stain, and everywhere the spotter was applied there is now a white spot.
What began as a simple service call deteriorated into an expensive claim for this well meaning cleaning professional! . . .
keep reading
How to Create the 'Blog Voice' for Your Business
Lee Pemberton Frugal Educational Mktr
Your blog shouldn't be all about your business and it must never sound like an advertisement. Writing about your own company is too limiting, and really, who cares but you? But writing about any of the ongoing problems that concern your customer opens up many possibilities. . . . keep reading
Be Wary Of Spot And Stain Removal Issues           With Upholstery Fabrics
by Jim Pemberton - Fabric Pro Specialist
One of the most common reasons that a consumer will call a fine fabric specialist for upholstery cleaning services is because of the presence of a spot. The call might come in for "cleaning", but the reason that the customer is compelled to make the call is often an unsightly spot, or spots. . . . keep reading
Blogging as a Business Communication Tool
Lee Pemberton Frugal Educational Mktr
A small business blog is really an excellent way to communicate directly with customers. It gives you a chance to interact with them, which is priceless for building relationships that will last for years. Check this blog as an excellent example of such relationship building . . http://www.rugchick.com/ . . . keep reading
Secret Ingredient For Red Stain Removal From Carpets!
by Jim Pemberton
Part of the reason removing dye stains seems to be "too much trouble" is that the traditional process for removing such stains requires the use of a damp towel and a hot iron to safely create enough heat to activate the reducing agent in the red dye remover and successfully remove the stain. . . . keep reading
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